Eliminating Ghost Devices with Computer Vision

Fraud costs the global mobile insurance industry billions every year. One of the most common schemes involves insuring "ghost devices"—smartphones or tablets that are already severely damaged or completely broken at the time the policy is purchased. ### The Problem with Self-Reporting Historically, validating the physical condition of a device relied on honor systems or cumbersome in-person inspections. Users could easily upload old photos or use software tricks to mimic a healthy device. ### Computer Vision to the Rescue Our platform addresses this through mandatory live video scans powered by proprietary computer vision models. The AI analyzes real-time feeds to detect micro-cracks, screen bleeding, and even non-OEM parts with pinpoint accuracy. Furthermore, it extracts the IMEI directly from the screen and triangulates metadata to verify the true identity of the hardware. ### A Frictionless Future The integration of these checks eliminates the onboarding of pre-existing damage without adding friction to the user experience. Legitimate customers can secure their policies in seconds, while bad actors are automatically flagged for manual review.